Newsletter to residents Covid-19 March 2020 (PDF, 265 Kb)
Newsletter to residents March 2020
Social Distancing in our outside spaces (PDF, 95 Kb)
All our outside spaces remain open for the time being. Please respect the social distancing advice given by the government. More information can be found at www.gov.uk/coronavirus
Wash your hands of Coronavirus Scams! (PDF, 191 Kb)
Friends against scams
BRACKLEY Vs CORONAVIRUS
Brackley Parks and Open Spaces
GoodSAM: NHS Volunteer Army
Members of the public can sign up quickly and easily at goodsamapp.org/NHS to become NHS Volunteer Responders, and can be called on to do simple but vital tasks such as:
- delivering medicines from pharmacies;
- driving patients to appointments;
- bringing them home from hospital;
- or making regular phone calls to check on people isolating at home
Local business services
Information to Allotment Holders
HM Government website is updated on a regular basis every day with valuable information about Covid-19.
Brackley Medical Centre
Brackley Medical Centre, Halse Road
Please DO NOT come to the surgery without an appointment
Online Appointment Service:
Due to the current guidelines we have received we have suspended the service for booking appointments online. For all appointments please telephone the surgery on 01280 702436 and speak to one of our Receptionists. Out reception staff may ask questions regarding your symptoms in order to signpost you appropriately.
In light of the ongoing COVID-19 situation, Brackley Medical Centre is following advice from NHS England and moving to a total telephone triage system. This is designed to reduce the number of people physically attending the surgery to protect staff and patients from COVID-19.
The Urgent Access Clinic (Walk in Service at Brackley Health Centre) is CLOSED, and will remain closed until further notice.
If you have symptoms associated with coronavirus including a new continuous cough and or a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP practice. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you are advised to do so by the online service or cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
Please note, if you are found to have misled a member of staff regarding these symptoms, or are not self-isolating appropriately, you will be asked to leave the surgery immediately, and you may face a fine of £1000 under the Health Protection (Coronavirus) Regulation 2020.
If you need to speak to a doctor for a NEW, URGENT medical problem and do NOT have a cough or fever please call the surgery on
DO NOT attend the surgery unless you are asked to
- You will be added to a telephone list and contacted during the course of the day by a clinician.
- Please be available to answer your phone.
- The majority of problems will be dealt with over the phone. If you need a prescription it will be sent to a pharmacy electronically so you can collect it. If you need a sick note it will be posted or emailed to you.
- For patients who need a face to face assessment your clinician will give you information about what to do next, and will ask you to attend the Brackley Health Centre site. We ask that, unless you need help attending the surgery, or you are bringing a child for an appointment you attend ALONE.
If you require an appointment, please call 01280 853500. Please note we currently have a telephone triage system in place- at the request of the doctors, you may be asked more questions regarding the reason for needing an appointment.
For all other enquiries, where possible, please use our 'Contact Us' page on our website www.springfieldsurgery.org.uk or the messaging service on Patient Access.
If you have a medication query and wish to speak with a member of the Dispensary Team, please call 01280 853537. Please note the opening hours for the Dispensary are now Mon-Fri 9am-1pm & 3-5pm and Sat 8:30-11:30am until further notice. You can access the Dispensary via the side gate at the window- there is a doorbell system in place.
For the foreseeable future, the front door will remain closed and an intercom system is in use. Please DO NOT visit the Practice unless absolutely necessary or if you have been asked to attend for an appointment. If you have an appointment, please follow the instructions given to you by the clinician and DO NOT arrive early for your appointment.
Please be aware that we are experiencing high volumes of calls and queries. The team is working tirelessly in order get through these as quickly as possible but we politely ask that you please bear with us if things take longer than usual.
As per Government guidance we will be suspending all of the following services with immediate effect for the foreseeable future:
- Mild illnesses- if you have any concerns please go onto NHS111 online, use the NHS app or Doctorlink via our website
- Coil checks & changes
- Ring pessaries
- Minor surgery
- Advice regarding self-isolation including information for employers and schools- please visit www.gov.uk/coronavirus for information on these topics
- Travel vaccinations
- Private work including but not limited to insurance reports, non-urgent paperwork, DVLA medicals
- Ear syringing
- Spirometry and routine ECGs- unless advised otherwise by a clinician
We will continue to telephone triage any patients with urgent on the day problems and where possible, avoid patients coming into Practice for face to face appointments.
Please DO NOT come into the Surgery if you have symptoms associated with Coronavirus including a new continuous and/or a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend the Practice. If you live with other people, they should also stay at home for at least 14 days to avoid spreading the infection outside the home. If your symptoms are serious or get worse, please visit: https://111.nhs.uk/covid-19 where you can find out if you need further medical help and advice on what to do. ONLY call 111 direct if you are advised to do so by the online service or cannot go online. For the latest COVID-19 advice please visit: https://www.nhs.uk/conditions/coronavirus-covid-19 If it is a life-threatening emergency, you should call 999.
These measures have been implemented to protect all of our patients, in particular those who are most vulnerable but also to protect our staff too who are working tirelessly to ensure everyone remains safe and well in these unprecedented times.